Delivery & Returns

Zoe Potter – ‘Brightening your day by bringing colour to your door!’

Ordering and Delivery

UK delivery methods and costs are detailed below. If you are would like to place an order from overseas, I am happy to arrange this and can email details of any additional delivery costs to you. Please email zoe@zoepotter.co.uk

Art Prints

We offer free delivery on all A4 sized art prints and aim to dispatch your order within 3 – 5 working days once your payment has cleared. If you need your order to arrive by a specific date, please drop me an email zoe@zoepotter.co.uk and I will do my best to grant your wishes.

Each print has an authentication stamp on the reverse and arrives packaged in a clear cellophane bag with card backing for protection.

Your print will be signed by me and posted via Royal Mail First class service in a hard backed envelope for extra protection.

Cushions

Digital image art cushions are printed and made to order which means your cushion is produced especially for you and delivered in tip top condition by the Royal Mail. We aim to have your cushion arrive at your door within 10 -14 days. You will need to sign for your parcel, so make sure that someone is at home to receive your special item!

Lampshades

Hand screen printed printed lampshades are unique items and are constructed by hand. They stocked in the shop as and when they are available, please allow 7 – 10 days for delivery.

Lampshades made from Zoe Potter digitally printed fabrics are also made by hand and will take longer as they are each made to order, please allow to 3 weeks for delivery.

Hand made – hand printed items

Hand made, hand printed items by Zoe Potter come to life at Delamere Studio. All designs are unique and individual, wether it be the placement of Zoe’s unique imagery or the colour of the prints. These very special items feature in the shop as and when they are available for purchase and are not made to order.

Returns

We do hope that you are thrilled with the items that you receive! If you don’t love them, I’d like you to get in touch with us immediately, please email zoe@zoepotter.co.uk.

Zoe Potter will exchange or refund any item you are not delighted with provided you return them in the tip top condition that they were posted out in within 14 days of receipt.

*Please note that returned delivery charge will only be refunded if the item you are returning is faulty.

Damaged Goods

We endeavour to get your ordered items to your door in tip top condition, however, if you receive an item that appears to have been damaged in transit, please photograph the damaged packaging and any damage that may have occurred to the item and email us immediately or telephone 07754977796 so that we can see what has gone wrong and arrange to send out a replacement as soon as possible.

Hand made – hand printed items

Hand made, hand printed items by Zoe Potter come to life at Delamere Studio. All designs are unique and individual, wether it be the placement of Zoe’s unique imagery or the colour of the prints. Lampshades and cushions that are hand – printed and hand – constructed are made to the highest possible standard. Zoe recommends that you avoid washing hand-printed cushion covers where possible due to the delicate nature of the printed textures. In the unfortunate event of a spillage on your unique cushion,  wash your cushion gently by hand and air dry inside out. Do not iron areas of ‘puff binder’ foil or flock. For advice, call Zoe on 07754977796.